Return Policy

All in-stock merchandise may be returned within seven (7) calendar days of the carrier’s confirmed delivery date, subject to the conditions below.

Please note that made-to-order, custom-made, personalized, engraved, special-order, and customized jewelry is final sale and cannot be returned or exchanged.

To qualify for a refund, returned merchandise must:

• Be returned within seven (7) calendar days of the carrier’s confirmed delivery date.
• Be in new, unworn, and unaltered condition.
• Show no signs of wear, damage, resizing, repair, or modification.
• Include all original jewelry boxes, packaging, certificates (if applicable), documentation, and accessories.
• Have all original manufacturer security tags and labels attached, when applicable.

Diamond Buyers Edge reserves the right to refuse any return that does not meet these requirements.

If you wish to return an item, we encourage you to contact Diamond Buyers Edge before shipping your return so we can provide return instructions and assist you with the return process.

Customers may still return eligible merchandise in accordance with this Return Policy, provided the return is received within the stated return period and all other eligibility requirements are met.

Customers are responsible for return shipping costs unless the return is the result of our error or the item arrived damaged or incorrect.

All returned merchandise must be shipped using a trackable shipping service and insured for the full purchase price of the item.

When shipping your return, inform the shipping carrier of the value of the merchandise and request insurance for the full purchase price.

Please retain your tracking number, proof of shipment, and insurance receipt until your return has been received and your refund has been processed.

Do not ship your return until you have received your Return Authorization and return instructions from Diamond Buyers Edge.

All returned merchandise is carefully inspected upon receipt.

Diamond Buyers Edge photographs and documents all returned merchandise during the inspection process to verify its condition.

We reserve the right to deny a return if the merchandise shows signs of wear, damage, alteration, missing components, or otherwise fails to meet the requirements of this Return Policy.

Any item returned in a condition different from how it was originally shipped, including signs of wear, damage, alteration, or missing components, may be refused or may be subject to a partial refund where permitted by applicable law.

Once your return has been received, inspected, and approved, your refund will be issued to the original method of payment.

Please allow 5–10 business days for your financial institution to process and post your refund after it has been issued.

Original shipping charges, if any, are non-refundable.

If your order arrives damaged or you receive an incorrect item, please contact Diamond Buyers Edge within 48 hours of the carrier’s confirmed delivery.

We will work promptly to resolve the issue by providing a replacement, repair, or refund when appropriate.

The following items are final sale and cannot be returned or exchanged:

• Made-to-order jewelry
• Custom-made jewelry
• Personalized or engraved jewelry
• Special-order merchandise
• Customized jewelry
• Gift cards

To request a Return Authorization or if you have any questions regarding this Return Policy, please contact:

Diamond Buyers Edge LLC

Email: steve@diamondbuyersedge.com

Phone: (310) 383-8371

Website: diamondbuyersedge.com